My experience: I ordered a coop through myurbanfarmers The Resort model. I did this prior to reading any reviews. I initially had questions regarding the coop size so I called. I must say they were very helpful and answered all of my questions right away. I ordered right at the very beginning of Sept and they said that my resort would be ready mid-sept. I was fine with that as my chicks wouldn't be needing to transfer into their coop until about then. Then I found some reviews on this site. I did become a little worried and I did bring up the reviews to the company. They assured me they sell a lot of coops and the negativity is a minority. So I thought all right that is often true, irritated people are much more vocal than happy people. I have a business and I do find that to be true too. (Note to self work on praising people when it is due!!) Fast forward to Mid-Sept (around the 17th I contacted them because I hadn't had a shipping notification. They re-assured me that the coop was in fact almost ready to ship and that I should be getting one shortly. Sure enough the beginning of the next week I got my shipping notification and by the end of the week had my coop delivered. I set it up last week and we really love it. It wasn't too difficult to assemble it did take more like 3-4 hours instead of the 2 they suggested. But wasn't overly difficult, also for a kit coop I am pretty impressed with the quality. I bought a TSC one a couple years back and this quality is superior in my opinion. I will need to give it some time to see how things go during the winter and how it holds up. But for my part my experience was good and I think that is worth being said.