New Brinsea Humidity Pump Not Working

[ecse129]

I have an octagon 20 and just got a new brinsea advance humidity pump. When I get it all hooked up and turn the incubator back on it just keeps blinking the version number of the incubator and beeping. If I unplug it and plug it back in enough times I can get it to start up but when I go into the controls to adjust the humidity it does this again. Brinsea is not answering their phones either. I have duck eggs I need to get into the incubator but I really want the pump to work! It is brand new from Amazon.

 

[Yorkshire Coop]

How long does it beep for? Mine beeps when I first turn it on but not for any length of time.

Could you get a pic of what the display is showing?

What does the incubator do if you don't have the pump plugged in?

 

[ecse129]

The incubator beeps rapidly for about 20 seconds when I unplug the pump, but then works normally.

When the pump starts beeping it beeps continuously with a few seconds between each beep. It flashes Brinsea v1.9. I am at home right now so I don't have a picture of it at the moment as the incubator is at school.

I thought I had it fixed and it was working, pumping water normally. Before it would only pump for a few seconds and stop, then pump again and stop, so the water was very slowly going up the tubes. I sucked on the straw to get the water into it and then the pump would run normally. I left it and checked on it the next day and it was beeping again and not running. I unplugged it and have left it since when it beeps it tends to mess with the temperature.

 

[FridayYet]

Weird, never had a problem with mine. It does run for a bit and then stop for a while because it only puts a few drops of water on the evaporative pad at a time.

Shouldn't mess up your display like that though. I'm sure you already checked your connection.

What do you have the humidity programmed at?

 

[ecse129]

I've tried various humidity levels just to get it to kick on or off. Doesn't seem to matter. I got a hold of Brinsea and they said it sounds like it is a problem with the control panel of the incubator - which I disagree with because the incubator is working fine alone. I convinced them to let me send the pump back for a replacement since that is under warranty (first time using it) and the incubator is not.

 

[FridayYet]

Hope the new pump works for you, bit I also wonder if it's in the connector with the pump or a faulty control panel. If the problem is with the humidity pump control section, you wouldn't know it was bad unless you tried to use a pump.

Really hope you can get it working!

 

[Yorkshire Coop]

I too hope you can get it working right with a new pump

If not it must be a control panel problem. The pump runs off the incubator, that's why it does not need its own electricity supply.