I have an octagon 20 and just got a new brinsea advance humidity pump. When I get it all hooked up and turn the incubator back on it just keeps blinking the version number of the incubator and beeping. If I unplug it and plug it back in enough times I can get it to start up but when I go into the controls to adjust the humidity it does this again. Brinsea is not answering their phones either. I have duck eggs I need to get into the incubator but I really want the pump to work! It is brand new from Amazon.