Apparently their products are pretty great, but I wouldn't know because they make ordering nearly impossible. I tried to order a discounted "scratched and dented" Octagon 20 Eco incubator from their Web site last month, only to receive a message several days later that the item was out of stock. If they didn't have any more, why was the item still listed on their page, and why did it continue to be listed for days after it was "out of stock?" Other e-commerce sites do not have this problem. Sloppy housekeeping, Brinsea. Anyway, fast forward to a few weeks later. I was browsing Brinsea's site again and a listing for a "scratched and dented" EcoGlow 50 brooder caught my eye. (Can you tell I'm a bargain hunter?) I tried again to place an order. I thought things were going pretty well, until I received another message that while they were processing my order, they noticed that I had used a 10% off coupon code. I was informed that coupons could not be used with "scratched and dented" items. So why did the site accept the code when I placed my order, Brinsea?! Absolutely maddening. These people clearly need to hire someone who can run their e-commerce competently. Until then, I'm still in the market for a new incubator and brooder. I had heard that Brinsea's customer service was abominable, and now I certainly believe it. My experience with this company has been nothing but a waste of time. For those with their hearts set on a Brinsea product, I recommend purchasing it from anywhere but Brinsea itself.