Years ago I worked with a 24 yr. old girl who was so gorgeous that even women stared at her. Her grandmother was Mexican so she had long beautiful hair, 5' 10" (She also joked about her size 10 shoe). She was hired at our insurance brokerage mostly because of her personality. Boy, did she have people skills One gloomy, rainy day she picked up the phone and ordered herself a bud vase delivered. All day long she laughed and told agents about that. I said to her husband's grandmother that Karen was always happy. Grandmother said, "No, Karen is not always happy but Karen is always cheerful." So, is it innate or environment?