1. CayugaJana

    CayugaJana Free Ranging

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    Sep 2, 2017
    I’m getting pop-ups every time I go to another BYC screen. Is that normal? I have an iPhone, everything is updated. And it only does it on BYC. It pops up right above my keyboard so you can’t see what the ad is unless you accidentally click on it when typing.
     
  2. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member 11 Years

    Thanks for letting us know!

    You should NOT be getting any popup ads on BYC.

    For you (or anybody else) having this issue, we need as much info as possible to find and block these ads:
    1. When did this start happening?
    2. The browser version you are on, or the app you are using
    3. If on your phone, which phone model you are using
    4. A screenshot of the ad, and the exact time you saw the ad
    We work with a bunch of advertising partners, like Google AdSense, so we need as much info as possible to try and isolate where the ad is coming from.

    Thanks!
     
  3. CayugaJana

    CayugaJana Free Ranging

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    Sep 2, 2017
    36EE1870-B630-4AB9-AA07-4634B5949ECF.png
     
    Fields Mountain Farm likes this.
  4. CayugaJana

    CayugaJana Free Ranging

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    Sep 2, 2017
    Thanks for looking into it for me!
     
    Fields Mountain Farm likes this.
  5. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member 11 Years

    Ah, that screenshot helps!

    So, the ad is behind the keyboard in a way where if the keyboard is closed out, you can then see the ad?
     
  6. TheGoldenGirlz

    TheGoldenGirlz Songster

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    Apr 19, 2018
    Georgia
    I am seeing these ads too
     
  7. Fields Mountain Farm

    Fields Mountain Farm Enabler

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    Jun 6, 2017
    Dunlap TN
    Me too! :(
     
    CayugaJana likes this.
  8. TheGoldenGirlz

    TheGoldenGirlz Songster

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    Apr 19, 2018
    Georgia
    It started today or yesterday. I’m using the Safari app. I’m using an iPhone 8. I see a new ad every time I go to a new screen. I’ve seen Papa Johns, XBox, etc...
     
  9. TheGoldenGirlz

    TheGoldenGirlz Songster

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    Apr 19, 2018
    Georgia
    Here is a picture of the most recent one
     

    Attached Files:

  10. Fields Mountain Farm

    Fields Mountain Farm Enabler

    19,795
    50,126
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    Jun 6, 2017
    Dunlap TN
    Mine look exactly the same but im on a Samsung Galaxy j3 luna something phone..lol
     
    CayugaJana likes this.

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