I am considering spending 75 cents a minute on Customer Service. There would be someone always answering the phone 24/7/365. We would have 6 agents dedicated and trained about Purely Poultry. I think it will make Purely Poultry better for the customer, for me, for everyone. This is the company that I am considering using. http://www.northvc.com/ They have a $100.00 a month minimum and $500.00 setup fee. They are only working with 20 companies right now so the customer service would be personal! I will still be taking as many calls personally as I can. My problem is there are too many calls that I miss. Any calls that I miss will be forwarded to the call team. If there is a customer that is looking for my help they will take a message or leave a voicemail for me. It would be instead of constantly most people that call going straight to voicemail. At least there will be a friendly voice on the phone, that is experienced with taking Purely Poultry calls 24-7-365. They will have access to an extensive FAQ and handbook on Purely Poultry (which is still being developed). I am also considering that I have a direct line phone number that I give on the contact us page or can give to some customers that only want to deal with me. I just hate it that the customer goes straight to voicemail when I go to the bathroom, go for a walk, take a lunch break, have a vacation day, leave work for the night, am sick, have shortened hours in the off season. Then when I come back from something like that I have to choose between returning the missed calls, taking the new calls, or responding to emails. I want every customer taken care of immediately. One call resolution. See I would love to hire someone to take calls. The only thing is I want someone 24-7-365. Also right now I don't have a regular enough call volume that I could hire someone full time. And even just one person is not enough because there are many times that I have 5 calls come in while I am on the phone with one person. I want all 5 calls to be answered by a human voice right away. I think I would use a service like this even after I hire my first employee. I really do want your opinion and feedback on this. I am stating my views so that I can get a lively discussion. You are helping me make the decision and see how this shapes up.