Purina Layena is MOLDY right out of bag!!

[SundownWaterfowl]

I have 2 bags of Purina that I purchased and I was dumping them into the feedbins today and saw mold on the bottom of the bag. So I threw out those moldy pellets.

I contacted Purina though their email form, so it says I should get contacted within 2 business days. If not, im calling. I want my money back or 2 coupons for 2 free bags of feed.

Did anybody else get a moldy bag?

 

[keljonma]

Whenever I have a problem with feed, I always take it back immediately to the feed store where I purchased it.

While we've always had good customer service from Purina, I believe the feed store should be held responsible for the way they handled and/or stored the feed.

 

[Jashdon]

I've only ever purchased one bag of Purina organic layer pellets. It was in good condition as far as I could tell. However, who knows how old and rancid the ingredients are by the time they get into chicken feeders. I wish they were required to state on the bag when the grains were harvested. Sometimes I get the feeling I'm feeding my chickens nutritionless fodder, and paying a premium for it!

 

[greyhorsewoman]

I would contact the supplier where you purchased the pellets. My feed store has replaced the few bags over the years that were bad. It happens sometimes.

 

[EweSheep]

Return the bag and get another new feed bag.

 

[carress]

Purina also needs to know how the suppliers are storing their products.
I would guess that they'll ask you where you bought it ans contact the store themselves...

 

[SundownWaterfowl]

I know the store wont replace the feed.

Plus, the bag was not wet or anything. This is the first bag out of many that was every moldy. The first bag of layena I bought this year and it was moldy. It must have been wet when it entered the bag.

 

[Reinbeau]

Quote:
Then you should not buy anything from them again. And make sure they understand why.

Plus, the bag was not wet or anything. This is the first bag out of many that was every moldy. The first bag of layena I bought this year and it was moldy. It must have been wet when it entered the bag.

Doesn't matter. The store should stand by the product they sell. It's their problem to deal with Purina.​

 

[Swamp Roo]

The moisture could have been introduced just about anywhere along the line. I'd be willing to bet somewhere along the way someone did not have a covered loading dock, or it was stored outside overnight (rain/dew). If it was raining when the pallet was loaded or unloaded, the top layer would get wet. Someone could have spilled a water bottle etc, doesn't take much. Not necessarily the retailers fault, easily could have been the shipper, or even the mill. I do agree with Reinbeau, the retailer should take care of it regardless of fault, bad business. I'd mention to Purina that they will not help you, and that you expect more from a company whose actions reflect upon Purina. That is part of the authorized dealers responsibility. Service is part of the wholesale to retail mark up. Switch feed stores if you can (not always possible I know).

Swamp

 

[willheveland]

I think it's more on the dealer than factory.But the factory should follow-up.It can happen with any brand.I had some bad Blue Seal before but I think it's because the place I bought it doesn't move that type of feed fast.He might buy a pallet at a time but doesn't get more until he's almost out.Depending on his customers needs that may take awhile.So you never know how long it sat there. Will