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RANT. Customer service - nobody is listening

Discussion in 'Random Ramblings' started by meriruka, Nov 10, 2009.

  1. meriruka

    meriruka Chillin' With My Peeps

    Oct 18, 2007
    Yesterday I called a local garden supply to have a dump truck full of compost delivered to my home.
    The man taking the order tells me he'll have them bring it today (Tuesday). I say, "Please don't, it's going to rain Tuesday & Wednesday, so if it can't come today (Monday), then Thursday or Friday will be fine. He says, "We'll try to get it there today (Monday)" and takes my phone #. Yesterday passed by, no one showed, no one called. This morning he calls to say "We're loaded and on our way."
    Now I've got to gather every tarp & sheet & a pile of bricks to hold it down, stand out in the rain to cover 12 square yards of soggy compost - the very thing I was trying to avoid.

    This is nothing compared to what a friend went through with a credit card company. His Aunt passed away, leaving him the executor.
    He called & canceled her card. Three months later he gets a bill in her name with a membership fee & interest charges on the unpaid fee.
    He calls to say he canceled the card on such & such a date. They say , "We have no record of that."
    He: "Well then please cancel it now."
    Them: "We can't until the balance is paid."
    He: "She passed away on ------ and will not ever use the card."
    Them: " We can't close the account until the balance is paid. If it isn't paid we will send it to collections. That will adversely affect her credit score".
    He: "I don't think she'll mind."
    He spent another hour on the phone with two other people up the command chain until it was resolved.

    It's so frustrating that no one seems to be able to listen anymore........
     
  2. debilorrah

    debilorrah The Great Guru of Yap Premium Member

    Quote:[​IMG] OMG that is hilarious. I would have left the card open and let them waste their money on postage. What a bunch of idiots.
     
  3. EweSheep

    EweSheep Flock Mistress

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    Jan 12, 2007
    Land of Lincoln
    I am very sure the aunt would appreciate it even more! [​IMG]
     
  4. DuckLady

    DuckLady Administrator Staff Member

    32,243
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    Jan 11, 2007
    Washington State
    When my mom died, I called Social Security to notify them.
    They asked about next of kin and a spouse because of the benefit.
    I said mom and dad had divorced in the 70's. They asked if my dad would be claiming on Mom's SS.
    I said no, dad died a couple years ago.

    Then she says to send a copy of Mom's death certificate and a copy of the divorce decree.

    I was fine with the death certificate, but asked why they needed the divorce decree.

    She said it was so they could confirm length of marriage in case my dad made a claim.

    So I said,
    You mean you need the copy of divorce papers for 2 dead people who were divorced before you were probably born in case my dead father makes a SS claim on my dead mother's account?

    She said yes.

    I said
    Tell you what, when my dead father makes such a claim, call me and I will send you the divorce papers in case he lost his copies.

    She said
    That will be fine, thank you.


    ???????????????????????????????????????????????
     
  5. EweSheep

    EweSheep Flock Mistress

    21,917
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    Land of Lincoln
    OH that is a riot, Terri! Oh what a hoot!
     
  6. seismic wonder2

    seismic wonder2 I got mad ninja skills

    Feb 3, 2007
    san diego ca
    Wow....
    "And just how many eggs will that rooster lay a week?"
     
  7. SarahFair

    SarahFair Chillin' With My Peeps

    Sep 23, 2008
    Monroe, Ga
    Quote:Wait..
    I thought if you were over the age of 18 you couldnt collect your parents SS...??
     
  8. Javamama

    Javamama Chillin' With My Peeps

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    Jun 6, 2008
    USA
    No, they don't listen anymore - or read, either. I had an online chat help yesterday to get my online mortgage stuff transferred to the company's new web site. Long story short, I could not get access to my account number and I stupidly did not have it written down, so I asked for help. After the pleasantries were exchanged, I explained that I needed help getting my account number so I could sign up for online services. The tech wrote back "I'll be happy to assist you, can I please have your ACCOUNT number?" [​IMG] [​IMG] [​IMG]
     
    Last edited: Nov 10, 2009
  9. seismic wonder2

    seismic wonder2 I got mad ninja skills

    Feb 3, 2007
    san diego ca
    (from the phone book)
    "Problems with your phone? call 619 XXX-XXXX"
     
  10. babylady4

    babylady4 Mother Goose

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    Central WI
    "Here's your sign..."

    [​IMG]
     

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