I don't understand how our postage rates continue to go up yet service goes down. Had an order of eggs shipped to a buyer, box was CRUSHED! Eggs fine but none hatched I'm assuming thanks to such rough handling. Being a nice person I'm going to replace the eggs for free, buyer paying shipping again. Now another dozen are "lost" & the tracking number goes nowhere. I'm so frustrated. My boxes are beyond well marked, addressed correctly, etc. Imagine if handling & service improved people would be more than willing to pay without complaint. I'm now behind 2 dozen eggs and have two frustrated customers.