I've never ordered from Meyer before. But this spring, I wanted to treat myself to a rainbow pullet pack, and wanted some different breeds than MMM carries so I went with Meyer. Placed my order back in Feb, was charged two weeks ago, everything going well. Chicks are supposed to arrive the week of March 13. Brooder's all set up, ready to go. They're supposed to text me when chicks ship. Monday, no text. Tuesday, no text. Get on the website Tuesday and my order is still "pending". Uh, okay. Should have shipped by now for this week's hatch, but maybe they're just slow in updating the website. Frustrating, but I can see that. Log on today and my order has been rescheduled for 3 weeks later . No notification, no text or e-mail or call, nothing. I try to call to talk to someone, I'm caller number 8. Yeah, I'm not waiting on the phone that long to talk to someone. This type of business should anticipate a higher volume of calls this time of year and staff accordingly. That wait time is unacceptable IMO. I sent an e-mail expressing my dissatisfaction and asked what they are going to do to keep me as a customer. We'll see what they respond. This is a pretty bad way to treat a first time customer. I'm half inclined to cancel the entire order, but I'll hold off for now and see how they respond. And I'm confused, my new order is supposed to arrive between Thursday and Saturday. I thought most places had Sunday or Monday hatches and shipped the next day. Saturday seems way too long to be in the mail.