I just thought I'd post this because I have seen some interest/questions going around about chicken saloon, specifically the tavern coop. This review is about the Tavern, and their customer service. I purchased the tavern in June, and I have been very dissapointed with the quality of the product, the usability, and the customer service. The coop's dimensions ended up being a bit exaggerated, so I had to make an additional run for my chickens because their measurements were smaller than I had anticipated. Also, there were several slightly damaged parts when it came, and the lock on the door had broken off. I was able to get passed these things, they all seemed rather minor, until maintenence came into play. The removable tray is so skinny that I can't even pull it out of the coop unless I take all the shavings out first, which entirely defeats the purpose of having it. Before I purchased the coop, I sent emails asking questions about the tavern, and they were always answered very promptly, and I asked if the coop was completely weatherproof and I was told it was ready to withstand all elements; rain, wind snow, everything. But, after the very first rain we had come through (it was a very light storm, raining lightly for a day or two) I found out that the coop wasn't entirely weather proof, like it was promised to be in the email, and water soaked in through the roof and made my hen house soaking wet. I sent them an email about it, and offered to send pictures, and as usual, they responded very promptly and told me to send pictures. I have sent them the email with pictures several times, and sense I have sent them proof of my coop's disfuntction, I have been completely ignored. I re-sent the email, to see if they didn't get it, but they continued to ignore me. They wouldn't respond to my emails, my calls, or continue to contact me in any way. After being ignored for three months, and trying to work through my badly flooding coop, I had to spend more money to fix the coop that should have been what it was said to be, and ended up spending an additional $60 on a tarp to cover the entire coop. After having to spend a total of nearly two hundred dollars because of their lack of customer service and honesty, I would say that it is not worth the money and the hassle, and to stay away from chicken saloon.