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Unable to Change Profile Picture on Mobile

Discussion in 'Announcements, Feedback, Issues, & Guides' started by boggart, Aug 7, 2019.

  1. boggart

    boggart Songster

    100
    288
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    Jul 11, 2019
    Blanchard, Oklahoma
    My Coop
    I have been consistently unable to change my profile picture using Backyard Chickens mobile website. I am using my iPhone X and the most recent version of Safari. I have deleted my browser history, but have not tried a different browser. I’d prefer to keep all of my browsing on Safari.
    I am able to complete all steps needed to change my profile picture except getting my profile picture to actually change.

    3D1B172E-5A6A-4218-9793-14CA31FC007D.png 440E76DD-FB48-46CE-AF88-FA818D12FC30.png 0F3C9D90-92A9-46C6-B66B-834289909AAE.png 8156DA75-7056-48D8-948A-60E8DB34326E.png B916CA93-357E-4DDD-A580-7C66AB376674.png 2FEEB519-F765-46FA-A543-06C44C6CA29C.png

    After completing the previous steps I get to the loading screen where after loading my profile picture should be changed. The problem is it never stops loading. I can wait 5, 10, even 15 minutes and the loading bar in the top right corner never disappears and so my profile picture never gets changed.
    483D0417-4AD9-494D-98E2-066F001104AA.png
     

    Attached Files:

  2. CarpCharacin

    CarpCharacin Cyprinus carpio

    5,135
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    882
    Aug 17, 2016
    Salt Lake City, UT
    My Coop
    Try deleting your current avatar before uploading the new one.
     
    boggart likes this.
  3. boggart

    boggart Songster

    100
    288
    162
    Jul 11, 2019
    Blanchard, Oklahoma
    My Coop
    Thank you for the suggestion, sadly didn’t work.
     
  4. CarpCharacin

    CarpCharacin Cyprinus carpio

    5,135
    25,953
    882
    Aug 17, 2016
    Salt Lake City, UT
    My Coop
    I think it's likely a browser issue, I'm not aware of any other members that are having the same issue. What's the avatar you want to use? I can upload it for you.
     
    boggart likes this.
  5. boggart

    boggart Songster

    100
    288
    162
    Jul 11, 2019
    Blanchard, Oklahoma
    My Coop
    I’d like this gif
    0D94C999-414E-4F69-9925-D1FD56CBC40D.gif

    or this picture
    388D32F7-92E7-40A3-9C4D-A47F330B87D3.jpeg

    Thank you :thumbsup
     
  6. CarpCharacin

    CarpCharacin Cyprinus carpio

    5,135
    25,953
    882
    Aug 17, 2016
    Salt Lake City, UT
    My Coop
    Okay, I uploaded the gif.
     
  7. cstephens1987

    cstephens1987 Songster

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    Apr 25, 2019
    Carroll county, Maryland
    Could you upload this one for me? I'm getting and error too. Tried both aspects, neither works. It says 50kb limit which isn't possible as all of my profile pics have been much larger than that. 20190807_142306.gif 20190729_071823_1.gif
     
    boggart likes this.
  8. CarpCharacin

    CarpCharacin Cyprinus carpio

    5,135
    25,953
    882
    Aug 17, 2016
    Salt Lake City, UT
    My Coop
    We need to have a limit on avatar sizes to ensure that pages load properly, but I think they should be automatically resized. I uploaded the gif as your avatar. The issue could also be related to your connection not being fast enough to upload the larger image.
     
    boggart likes this.
  9. cstephens1987

    cstephens1987 Songster

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    Apr 25, 2019
    Carroll county, Maryland
    Thanks. The uploader for profile pics probably just isn't setup to auto resize and compress gif files. I think my upload speed should be okay but who knows. Either way, greatly appreciate it!
    Screenshot_20190807-143429_Speedtest.jpg
     
    boggart likes this.
  10. casportpony

    casportpony Enlightened

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    Jun 24, 2012
    I get an error whenever I try to upload a .gif or .png that is larger than 50kb
     
    Last edited: Aug 7, 2019
    boggart likes this.

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