Well, as of Monday, mypetchicken had notified me that half my order didn't hatch and they were going to send all of them three weeks from now. So, we packed everything away to wait for another 3 weeks. Low and behold, I got a call from the post office yesterday afternoon... I have 5 new chicks!!! (my first ever!) Luckily, despite the lack of having the brooder warm, they seem to be doing okay! I gave them some water in the shipping box while we got the brooder set up and warmed. How long do we leave the paper towels on top of the pine shavings? they seem to have figured out how to use the feeder pretty quickly. Thanks!