Solved Uploading picture app crash

Discussion in 'Announcements, Feedback, Issues, & Guides' started by Chickencountryuk, Apr 26, 2018.

  1. Chickencountryuk

    Chickencountryuk Free Flying

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    New problem for me started a week or two ago. When I try to upload a picture from my album on my phone the app crashes and shuts down. I can reopen the app and it works fine until I try to upload another picture and it will crash again. I can upload pictures with my album already on BYC just not new pictures. It will let me upload it but it may take several attempts. I have uninstalled and reinstalled the app allowed the app to access my album and it made no difference. I'm not sure if it's my phone or app. Any one else having the same problem?
     
  2. KikisGirls

    KikisGirls Read more

    What operating system is on your phone? What exact version?
     
  3. Chickencountryuk

    Chickencountryuk Free Flying

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    It's android. 7.1.1 phone is a Sony Z5.
     
    KikisGirls likes this.
  4. KikisGirls

    KikisGirls Read more

    I am testing this now on app.

    BRB.
     
    Chickencountryuk likes this.
  5. KikisGirls

    KikisGirls Read more

    Screenshot_20180426-121648.png
    No problem uploading a file for me.
     
    Chickencountryuk likes this.
  6. KikisGirls

    KikisGirls Read more

    Make sure there are no new software updates for your phone available.
     
    Chickencountryuk likes this.
  7. Chickencountryuk

    Chickencountryuk Free Flying

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    I've just checked. It's up to date. Sony won't release the update for Android 8.0 for the z range. But that was last year. Thing is its been fine then all of a sudden this starts. And my pc is fried so at the moment this is all I got!
     
    KikisGirls likes this.
  8. Nifty-Chicken

    Nifty-Chicken Administrator

    Thanks for all the great details!

    Could you also try the same steps / process on your phone using your mobile browser (like Chrome or Firefox)? That will help us identify if it's only limited to the app.

    Any other people having this same problem?
     
  9. Chickencountryuk

    Chickencountryuk Free Flying

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    It opens me in the app. If I sign out I can't access my pictures!
     
  10. Nifty-Chicken

    Nifty-Chicken Administrator

    Sorry, not sure I understand. If you come here via your browser and login, do you have the same problems?
     
    Chickencountryuk likes this.

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