I know that many people have had bad things happen when shipping thier birds. Today I received my Postal Update magazine and it had a great story about a misdirected bird. The prize winning show bird was being shipped from California to TN and because of a bad zipcode it ended up in Sioux Falls SD. The weather had taken a turn for the frozen and no birds could be sent because of this. So the employees at the distribution center called the owner and made arrangements for the special feeding and care of the hen while she was grounded there. She eventually made it to her warmer destination but it could have been much worse if these employees had not opened their hearts to care for Rosie. Not all shipping issues are this good but remember always use the correct zipcode and always use a good phone number. We can only do whats best if we have all the information. Alice in Washington State.