I'm tired of calling customer service departments of big businesses. They're almost always outsourced, and the representatives can't understand you, nor can you understand them. They have to ask a million questions, because they do not really know about the product, they are following a computer program that answers the question. One time I had to call Dish Network about a problem with my remote, ended up calling 5 times before I demanded to speak to someone in the US or I'd cancel my service. I was sent to an executive office in Texas. Today I had to call Dell about an order, I had to answer a long series of automated questions. I finally just started pushing random buttons until I got someone on the phone. I have hung up on several customer service centers due to the outsourcing. I'm to the point of just requesting a representative in the US everytime I call, this is rediculous. Sorry, I hope this isn't taken the wrong way, I just can't take it anymore.