This is my first time ordering online, and I obviously have done something wrong, I just can't figure out what. I ordered 15 Dominique Bantams and received 20 yesterday. I brought them home, opened the box, and 7 were already dead. I immediately gave everyone sugar water to help perk them up, placed them in the incubator to warm up. Within an hour all but 5 had died. Everyone was sluggish, so I made sure everyone was drinking, knew were the food was and knew where the water was. Come bed time four had survived and perked up a little. I woke up this morning to only one survivor. I went to work, came home, it seemed very sluggish and didn't want to move on its own. I had put a small stuffed animal in the incubator with him/her to help comfort it, but I guess everything I did was too little too late as it too died less than an hour ago. So all 20 chicks have died within 34 hours of my care, which is heartbreaking for me, it feels like such a waste of life! The place I ordered from is replacing my order, thank goodness, but my question is, what do I do when the chicks arrive?? I thought I had everything under control the first time, but I guess not. Any insight on this will be extremely helpful. Thank you ahead of time.