...if you couldn't check the contents for bugs/mold, and you couldn't return it if you bought it and it did? Maybe I'm expecting too much from my feed store. But my chickens are on a tight budget, they have to buy their own feed from the eggs they sell, and I try to help them get their money's worth and find bargains for them when I can. Occasionally my local feed store will offer broken bags of feed for sale at a discount. The bags are sealed with wide strong tape to cover the tears/holes. Last week I found 2 broken bags of chick starter that I could use (it's mostly horse or dog food in that discount pile). But when I got them home & opened them, they contained some of those thready stringy bits that indicate moth larvae. One was still useable, the other had far too much for me to want to use. I took it back a few days later, with the receipt, and was told "No refunds on broken bags!" But I complained since that policy was never stated nor displayed when I bought it. And they grudgingly returned my money, but said from now on, no refunds for me. I didn't think I was being unfair to them. I'll buy broken feed bags at a discount since I'm getting less than the full amount. But I won't pay less for spoiled feed. Today I was back at that same store & again found a bag of chick starter in the discount pile. This time I tore the tape (carefully) to look inside the bag, being very careful not to spill any feed on the floor. If I had found any spoilage I would have informed the staff and let them either remove the bag or tape it back up. But since the feed was good, I was prepared to buy it. While I was inspecting that bag one of the staff came over and scolded me "You can't be opening all the bags!" I told him I was only opening that one bag, and being neat & careful, and didn't want to buy bug-infested feed again. Am I expecting too much? From the store's perspective I'm sure they'd rather sell something than have to throw it away. But must I be a gambler while being a bargain-hunter? I'm already gambling that I'm getting my money's worth based on the weight of the feed left in the bag. They're not discounting them that much. But I don't want to gamble that my bargain might be a waste of money after all if the discounted feed is spoiled. I know, believe me I know, how finances are tight for business owners as well as individuals. But I don't think it's good customer relations to take money for spoiled product bought sight unseen and refuse a refund. If I'm ripping bags and making a mess then go ahead and scold me. Otherwise, show me appreciation for bringing in my business.