BackYard Chickens › Learning Center Articles › Troubleshooting BYC Problems, Bugs, Error Messages & Other Issues

Troubleshooting BYC Problems, Bugs, Error Messages & Other Issues

For the vast majority of our users the BYC website provides tons of great tools and features to help lean about raising chickens and sharing pictures and stories.  Unfortately from time to time we receive reports of people having problems.  Hopefully this guide will help those visitors an members find answers to their problems.

 

The Rapid Pace Of Technology - Stay Up To Date FOR FREE!

Tech and the internet evolve at lightning speeds.  Many people visiting BYC are using Internet Explorer 8 as their browser (4 years old) and some are even on IE 7 (over 6 years old).  In internet time, that's like taking a Model T onto the freeway and trying to keep up with all the cars around you going  65 MPH... you're bound to run into problems!

 

Are you on an old version of IE?  We STRONGLY suggest that you use the newest version of Google Chrome or Firefox, both of which are free (some reports show Chrome may be the best choice).  Programmers all over the world would be happy if they didn't have to code for IE, but they have to since people keep using the inferior browser.

 

Again, Google Chrome & Firefox are completely free and you can even run them at the same time as Internet Explorer to see the difference in performance.

 

 

Troubleshooting Website Problems - Easy as 1, 2, 3x √8 ÷ ∝!

Trying to troubleshoot problems on a website for a user is like a mechanic trying to find and diagnose a problem with your car... over email!  wink.png     In the case of mechanic, sometimes it's easy for them to to find the problem... you drive your car in with a big hole in your radiator... pretty easy to diagnose and they know what needs to be done to solve the problem.

 

Of course there are also the times where your car makes a loud knocking sound from the engine... except it stops when you take it into the shop.

 

The same applies to problems with websites, but imagine instead of one engine in your car to troubleshoot, you have 10!   That's what it's like trying to fix problems with very large / robust websites... it's very complex and complicated.  Is it a problem with the server, the database, the programming, the ads, the user's browser, browser plugins or extensions, the user's computer, other software on the user's computer, the internet connection, or one of the almost infinite combinations of all of the above?  

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What We Need To Help You, Help Us, Help You, Help Your Chickens:

Just like a mechanic, the #1 best way to get to the root of a problem is to be able to reproduce it.  The difficulty is that we often can't duplicate the problem, especially if the problem is only happening to one or a few users.  This often means the problem is with the user's browser and/or computer, and again, there are billions of combinations to try to account for and solve.   Basically, we need as much information as possible!

 

Steps You (and all good troubleshooters) Should Take:

 

  1. Try resetting your computer.  Turn it off, wait 2 minutes, turn it back on.
  2. Clear your internet browser's cache / history of files. It's easy to do and almost as important as taking out the trash at home!  See instructions here and here.
  3. Determine if the problem is because of your browser and/or plugins and extensions.  Download a free version of either Google Chrome or Firefox and see if the thing that was broken now works. Note: when we people to "try another browser" it isn't meant to say, "permanently change browsers" (unless you're on IE).  Instead we mean: "Try a different browser for a moment to help isolate if the problem is with your browser or your computer or your account or something else."  It's just part of the process of determining the exact cause of the problem so we can then try to fix it.
  4. If you're still having problems, continue to the steps below:

 

 

Report The Problem & Be VERY Specific!

 

Here are a few questions that will help us find, duplicate, and hopefully resolve the problem you are having.  Go through these questions and once you have the answers to each of them, post a new topic in our feedback section with all the details of your problem: http://www.backyardchickens.com/f/3/byc-website-amp-forum-feedback-amp-announcements

 

  • Describe your problem in as much detail as possible!
  • What is the URL of the page that you had problems?
  • Did you receive any error messages?  If yes, what were they? (please copy and paste the entire message, screenshots are best)
  • What were the exact steps you took before having the problem?  Please be as specific as possible so we can reproduce exactly what you did.  Go step by step, provide links, details, clicks, etc.
  • How long has the problem been happening?  When did it start?  If only one time, what day and time did it happen?
  • VERY IMPORTANT: Which browser and version are you using (eg., Firefox 3.5.9, Internet Explorer 7, etc.)
  • Have you tried disabling all your browser plugins and/or extensions?  (Some of these conflict with website features and tools)
  • Have you deleted your internet cache / browser history of files and tried again?
  • VERY IMPORTANT: Have you tried a different browser (we suggest Google Chrome or Firefox)?

 

The more info you provide, the higher the chances you will have of getting a quicker reply and solution!  

 

 

Again, we are sorry to hear any reports of problems any of our visitors or members are having.  Hopefully with your help we can identify, duplicate, and fix these problems as the arise!

 

Thanks!

Comments (13)

When I click on forums and then click on everything else, and click to post a new classified add this is what Iam getting
You are only allowed to have 1 open classifieds. Close some of your open classifieds until you are under the limit again.I have tried to find this 1 open add but I cant ... I would like to close this so I can post another.. please help..
having problems deleting eggs for sale from my signature.....no longer have Black java hatching eggs but I cannot get it to delete !
SIGH!!!!!!!!!!!!
Having trouble uploading a picture w/windows7. Never happened before
Please make sure to follow the instructions above and post a new topic in our feedback section with all the details required above: http://www.backyardchickens.com/f/3/byc-website-amp-forum-feedback-amp-announcements
Hello,
Congratulations on your wonderful BYC website! It is addicting and members enjoy checking in throughout the day. However, having to switch from "desktop" to "mobile" to view BYC (and still may not have all the features of the desktop version depending on device) is a deterrent. I see many posts from frustrated members who have problems with BYC working with their phones or iPads. With the success of your site, will you soon be updating to a responsive website that easily adapts to any device-- a computer, tablet, or phone?
Thank you for providing this Forum.
I tried to upload some pictures in some forums and have not had any success. I have uploaded several photos before with no problem at all. I am using windows 8 with internet explorer in my laptop and windows 7 with internet explorer in my home computer, The only difference is that the previous photos I uploaded successfully were done with firefox. Could this be the issue? I hope not because I would like to continue to use internet explorer. When I follow the procedure at the posting screen, it seems to upload but then it shows a msg. saying "one moment" and it freezes there.
I have the same problem as the above poster
 Very informative, thx!
 I don't know if I have a problem or not.  On the subscriptions page.....is there a limit on how many threads can be followed?  I have added a few recently, but they are nowhere on my list of "subscriptions".  Maybe I am not understanding how to do it.  I looked around the site, as well as in the subscriptions links.  Not finding anything that is helpful.
The rich text editor is not compatible with your browser. You may see some HTML source displayed. Any BBCode you enter will be converted to HTML when you save. Most recently this message appeared and I and I dont understand the reason for the change. Can you explain what has happened?
What "YOU" dont understand is that IE is "NOT" a Model T much like you insist. It has been the front runner in software for ever and the competitors you mention are trying to take control of "MARKET SHARE" much like the State of Michigan is doing with their new Agricultural laws banning farmers from raising chickens on their properties! IE is constantly updating to compete with these so called software programmers based in foreign countries. So please dont demand that I bend to the competition "YOU" use to run this wesite with!
I've been having a problem with my default photo editing. Every time I try and delete a photo it says, "Unresponsive Script" and it crashes Firefox. It's  not my computer or the browser. I'm pretty sure it's BYC :/
BackYard Chickens › Learning Center Articles › Troubleshooting BYC Problems, Bugs, Error Messages & Other Issues