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If I was to buy again, I'd call directly and get order/tracking (if they'd answer) or via Amazon, where you can get money back quickly. It's a family operation, and I did read that they suffered a fire last year - they don't seem to have it together since. Too bad, as I loved the product. It...

Cute! http://spandexworld.com/c3/catalog/product/13780

In case anyone's 'google-ing' and finding this thread . . . I posted my pix of my EZ frame building here https://www.backyardchickens.com/g/i/6879461/ez-frame-chicken-coop/ Many thanks to the gadjetgardener - and another youtube'r . . . Yes - customer service is a bit rough. It took...