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Shave - I understand that... please dont get me wrong... but what I was saying was that they could have handled the situation a little differently and not as rudely...

Shaveudogg - She is not upset with them for not sending them... what she was really upset about, was the fact that they waited until the very end to inform her of this!!! Maybe you should go back and reread what she said/wrote... sorry dont mean to be rude... but you took it out of context in...