If That’s the beak
If its been over 24 hours I make a safety hole
Just above the beak
Nothing big just the size of a sharpened pencil end
Enough air can get in but not enough to need ti moisten the membrane
Then leave it alone for 24 hours if nothing after that make the hole a bit bigger to the...
I haven’t hatched calls but have helped a few ducklings hatch. Sometimes they rest an are less active at times.
Hopefully you will hsvd little ones soon