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Both of them look like they've been debeaked, which makes the upper beak permanently shorter. This is done to birds kept in crowded situations, often commercial set ups, to prevent cannibalism due to over crowding. Be very careful not to make the lower one too short. Just trim a little at a...

Pictures would be helpful. Yes, they can be trimmed, you just don't want to do too much and hit the quick, that will bleed and be painful. Depending on beak color, you can often see where it is. You can use a file or dremel also, just take off small amounts at a time. Make sure it's the...