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Thank you, Yorkshire. That is the website I checked. It appears from their product list that they no longer sell the Octagon 20 model, though they do have a few parts available (not that would help my situation, unfortunately). I'm still waiting/hoping to get a response from the company to my...

I loved my Brinsea Octagon 20 too - until last night when I tried to fire it up for the first time this year. The fan comes on but there's no light and the unit doesn't heat up. It's off warranty as it was purchased in 2012, but I've only used it a few times and it had been working beautifully...