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What she said doesn't sound insensitive to me at all. It sounds like you're upset and projecting on her.

What did you want her to do? Your average post-office employee can't reroute a plane in midair. There's nothing she can do to help you.

The hatcheries cannot adjust shipping due to weather. The birds hatch out and have to be shipped immediately. If they don't ship in the first day, they get put in a meat grinder. That's not an exaggeration, that's not hyperbole. They get put in a high speed meat grinder. USPS, UPS, and Fedex...

You're confusing federal law and postal regulations. This is what it says in the requirements: Quote: This means they won't ship from Florida to rural Alaska - it doesn't mean they won't ship before a snowstorm. Chicks can only be shipped at a day old - they have to go in the mail...

USPS doesn't disregard anything - they make it very clear how things get shipped with each service. If you need guaranteed 2 day delivery, priority mail is not the service to use. They're not the problem here. The problem is shipping chicks at the worst time of the year using a non-guaranteed...

And you're going to have more delays in Jan-Mar than any other time of the year - especially a year as snowy as this one- this is the worst time of the year to ship these things. Chicks go through their yolk stores much faster when they're cold. They need energy to keep warm. Wait a couple...

Yeah, this. Stop ordering chicks during the coldest part of the year. The boxes need to be ventilated - so heat packs aren't really going to help.