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It may not be entirely accurate but it sounds like the MM Hatchery has the most issues getting the chicks safely delivered out of the bigger hatcheries. Obviously not everything that can go wrong during shipping is their fault though it seems to effect them the most. Or maybe more people are...

Their ship times is the reason why I changed hatcheries. There's 2 days or so with the yolk but with a Friday shipment they're unnecessarily pushing that window of safety.