I let the hatcher deal with that. I got a reshipment which arrived in the standard time (seems to be 2-2.5 days for me no matter where they're coming from), one DOA and the rest are doing fine (well, except I had one scissorbeak).
One of my orders of day-olds arrived five days after being shipped. They were not only dead, but rotting. And stuck to the inside of the lid, indicating the box had been upside-down at some point. It was awful. The package traveled speedily after it left Sacramento, but according to...
But the consumer pays for the shipping service through the USPS...it is their ultimate responsibility to ensure that the packages arrive as was indicated to the customer. If they have to subcontract out the work, then they have to hold the subcontractor to standards, not the consumer.
In any...
I've heard from several people who ship birds that they've been having a lot of trouble wit USPS this year, resulting in delays getting the birds to their destination, rough handling of the boxes, extreme temperature exposures, etc..