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Incuviews are notorious for having issues keeping stable temps... can get a good one once in a while, but it's a crap shoot... Try Hovabator Genesis 1588 with their new IncuTurner... much more stable and reliable...

It was an honest mistake on your part... and can understand why she is upset... on top of that is the biosecurity risks (not that I'm saying your birds have anything, please don't take this wrong)... I'd contact @MyPetChicken immediately and ask them...