Oh my experience with McMurray wasn’t bad at all. All alive last year and the ones I ordered this year. I like that they have the Coccidiosis vaccine. I haven’t really interacted with staff ( just ordered online) so can’t speak to customer service.
Did you get him from McMurray? I got two that looked like him last year. The BLRW boys have that red ‘saddle’ on their backs and sides, whereas girls do not.