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I always use a secondary thermometer and I checked that one against a second incubator that was right on temp... Does it sound like I am having a heating issue? Where do I go for parts on these things?

I have mine set at 38.5 but will only heat up to 35 degrees. Has been working fine for several months. Luckily I was able to move eggs into a different incubator but still unable to figure out why this one won't reach temperature?