Could you put something under the tote or raise it off the ground a bit? If you want to insulate to keep eggs warm, you could set the tote down on a couple of bricks and put wood shaving/straw under it. That would keep the eggs warm, if that's the main concern. Scratching to the bottom of the tote is different, mine do that, too. Maybe go deeper with the bedding with some way that she cant scratch it out onto the ground?