I bought this incubator about 6 years ago based on enthusiastic BYC member reviews. I used it approximately 4 times over the next several years with awesome results hatching chicken, duck and goose eggs. It's been packed away since last summer, and when I brought it out a few days ago to fire up I discovered the fan is operating but the red light is out and the heater isn't working. It's off warranty of course, but it was a significant investment for me and I would like to get it repaired if that's a possibility. Brinsea is apparently no longer making this model and their website lists no parts that would correspond with what I need. The fact that they aren't responding to my queries is frustrating. Is this incubator a "throw-away" item? I hope to be able to update this review more positively in the near future, but at this point I would be hesitant to purchase more of their products due to the problems with communication.