I have never bought anything from Metzer Farms but I have contacted them on a few occasions asking questions because as a new duck person I was conflicted with advice I had found online. That was before I found Backyard Chickens. Ashley, I believe it was, answered me back within hours of getting my email which I thought was exceptionally nice. I think if they are that helpful to someone who isn't even a customer they must be a great company. I certainly would buy from them if I ever need any more little ducks or eggs.