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Yeah, ours was set up in Bangalore. Used to be inhouse, but cost cutting, you know... I'd love a sarcastic tech support representative (why does it have to be so PC? What's wrong with "Nerd" or "Geek" or something?). Someone who tells me that I'm an idiot, when I'm being an idiot.

I like the better half's mother's or grandmother's calls with "I got this error message" "Well, what did it say?" "I don't know, I turned the computer off" One time when I was still living at home, my mother spent 20 minutes on the phone waiting for tech support to answer. Her laptop had...

The European models are equipped with a battery to provide uninterrupted power. You would need to remove the battery first, but opening the case would void the warranty.

That's the actual feeling I get from tech support interactions sometimes. I did have some slightly complicated problems though. Go ahead and borrow it

Yes. I shall now close this ticket as resolved. Should any more problems arise, please hesitate to contact technical support again. Would you like to rate the level of service you've received? Please rate the level of service you received: [ ] Yes [ ] No Was the problem solved to your...

If the horizontal location programming is faulty on your model, is it possible that the latitude readings are off too? How does the chicken orient itself? Does it roost hanging down?

Clearly you've received a model meant for the European market. Have you considered the fact that you are just awake at the wrong time?