Hi congrats on your first chick isn't it amazing!! Try not to panic about the pip in the wrong end make a note of time it pipped if you can. From pipping you should wait at least 12 hour before intervention. As you say it has an air hole. Please try and read assisted hatching post it's on the incubating and hatching page sorry but it won't let me add the link I am on iPad and it's not playing ball. Oh and breathe everything will be fine.