I know this topic has been done before, but I wanted to have my own thread based off of my own experiences.
So far I have ordered from both places. I ordered from McMurray last year, and I had good experience with the chicks I bought from them, and the customer service was outstanding. I also had an excellent chick survival rate (until something funky went own in my own coop, but I don't think that it was a hatchery issue). About a week after I received my order, one of my chicks died, and when I called them, I got no hastle, no bad attitude, and the woman was so warm and nice. A friend of mine wanted to go in on the order with me, and we ended up ordering from both companies. What led to ordering from Meyer was the price of their chicks, and they offered a few different breeds with an option of ordering only pullets. I felt if Meyer would get online and personally respond to posts that I have seen, they must have great customer service so I wanted to make a point to support that as well. I also read many reviews to indicate Meyer is a good place to buy some back yard chickens. Both orders are scheduled to arrive first week of February so my review will take some time to complete.
From Meyer we ordered two Olive Eggers and several Easter Eggers, along with Barred Rocks, Salmon Faverolles, and Welsummers. Obviously the Olive and Easter Eggers are both Ameraucana mixes, so how will we be able to tell them apart? I had a couple of suggestions to have the Olive Eggers given dye marks at the hatchery. Horray! I get to put my customer service review to the test since I had to call them. I may as well add a couple more pullets to the order (two Buff Orpingtons). The woman who answered did not give me a good sense of customer service. She sounded depressed and tired, and when I told her what I wanted, she acted like she was being bothered by me asking. When I asked about the dye marks I received a couple seconds of silence and she said, "Well, all I can do is make a note on the account to see if they can." (remember, depressed tone) I said my thank you and hung up. I wanted her off the phone so badly I didn't even wait for a good bye. That experience was my first to ever talk to a representative from Meyer and I do not want to call them ever again. That was NOTHING like when I called McMurray.
From McMurray we ordered Speckled Sussex, Black Star, and two Mottled Houdans. (We also opted for the Free Rare Exotic chick). I haven't had to call them yet, but I did send them a message regarding ordering extras and what happens to the males that aren't sold. Here is their reply:
Quote:
Even though it is easy to fake a happy note through e-mail, I still appreciated they took the time to answer my questions honestly without giving me a sense of feeling bothered.
Summary: McMurray wins Customer Service hands down.
So far I have ordered from both places. I ordered from McMurray last year, and I had good experience with the chicks I bought from them, and the customer service was outstanding. I also had an excellent chick survival rate (until something funky went own in my own coop, but I don't think that it was a hatchery issue). About a week after I received my order, one of my chicks died, and when I called them, I got no hastle, no bad attitude, and the woman was so warm and nice. A friend of mine wanted to go in on the order with me, and we ended up ordering from both companies. What led to ordering from Meyer was the price of their chicks, and they offered a few different breeds with an option of ordering only pullets. I felt if Meyer would get online and personally respond to posts that I have seen, they must have great customer service so I wanted to make a point to support that as well. I also read many reviews to indicate Meyer is a good place to buy some back yard chickens. Both orders are scheduled to arrive first week of February so my review will take some time to complete.
From Meyer we ordered two Olive Eggers and several Easter Eggers, along with Barred Rocks, Salmon Faverolles, and Welsummers. Obviously the Olive and Easter Eggers are both Ameraucana mixes, so how will we be able to tell them apart? I had a couple of suggestions to have the Olive Eggers given dye marks at the hatchery. Horray! I get to put my customer service review to the test since I had to call them. I may as well add a couple more pullets to the order (two Buff Orpingtons). The woman who answered did not give me a good sense of customer service. She sounded depressed and tired, and when I told her what I wanted, she acted like she was being bothered by me asking. When I asked about the dye marks I received a couple seconds of silence and she said, "Well, all I can do is make a note on the account to see if they can." (remember, depressed tone) I said my thank you and hung up. I wanted her off the phone so badly I didn't even wait for a good bye. That experience was my first to ever talk to a representative from Meyer and I do not want to call them ever again. That was NOTHING like when I called McMurray.
From McMurray we ordered Speckled Sussex, Black Star, and two Mottled Houdans. (We also opted for the Free Rare Exotic chick). I haven't had to call them yet, but I did send them a message regarding ordering extras and what happens to the males that aren't sold. Here is their reply:
Quote:
Even though it is easy to fake a happy note through e-mail, I still appreciated they took the time to answer my questions honestly without giving me a sense of feeling bothered.
Summary: McMurray wins Customer Service hands down.
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More to come.
