Places like that are going to loose business, and maybe that will cause them to close their door's permanently!I'm so sorry that you had a bad experience! I just had a bad experience with my vet (and sadly that was the last vet visit I am having with my dog anyways). The first issue was the flea pill. My dog gets the 3-month flea pill as needed. We had called to get the pill (they don't want to see you in person, which is new), and they refused to let us get the pill because he needed an 'annual wellbeing checkup'.
About a month later, with the dog now having a bad case of fleas, we go to the scheduled appointment. Their front doors are locked, and they have this barricade set up at the start of the walkway to the door with a sign to call to check in. They did allow me to come in (with mask on only) with my dog when they finally met me at a side door to come in, though nobody else was allowed in.
They muzzled my dog, which was due to him growling, which isn't the problem. The vet was rough with him, and I didn't like how she treated him. She didn't do a full exam and said so in the record. In the record, it said that his ears were good, but they are not because he keeps shaking his head. He has some other health problem, and the vet was supposed to do a wellness check-up, and she didn't see that or make note of that?
Anyways, after the very short visit of not doing a full exam like she was supposed to, the vet quickly left the room without saying a word about anything. The tech gave me the pill and told me that I could take my dog out now. She sounded and acted scared. My Mom was the one who was supposed to pay for the visit, and they wouldn't allow her to come in, but wait on the phone line instead. Eventually, they let my Mom in to pay, but because of the craziness of that vet, my Mom decided she couldn't do that vet anymore. She was planning on setting up an appointment for her cat, but because of the front doors locked and barricades, and the not letting pet owners in, she decided she's going to find a new vet and is on the lookout.