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I understand that and wouldn't want something bad to happen. When you use a heat plate it only heats up under it. Then when the venture out to eat and drink they get chilled and go back under the plate. They need a constant temp as well as 95-98 depending on the breed. Sorry about your loss...

The trip can be rough on them sometimes. Usually if you call as soon as you get them and are having problems they will help you. There is just to many environmental factors that go into raising them and so many things that could happen out of the hatchery's control. At purchase they do try and...