I got my first ever order from them earlier this week, after my first order never showed up (they replaced everything at no cost to me). 3 DOA's, and lost 3 more so far this week, but they gave me my $ back for the ones that didn't make it. Overall I'm pleased with them. However, I would recommend if you are in a colder area of the country to wait a while until it warms up. The trip won't be as hard on them and the risk of loss will hopefully go down some.