- Thread starter
- #491
I am SO done with Joann online! It's probably because they're just too big. But, I took a chance, again, and ordered 2 yards of one quilt back, 3 yards of another quilt back, all half price, plus one yard of something that was also half price (their prices are way higher than I would ever normally pay--half price brings it down to what it should be, IMO) last Thursday. They also had $3 shipping for it all, which is one reason I pulled the trigger.
Monday I got an email that my 2 yards of quilt back was no longer available. Okay, irritating, but at least the 3 yards for my Buttercup quilt was still coming....until this morning, when I got yet another email that said my 3 yards of quilt back was also unavailable. That left one measly yard of fabric for $3.99 plus $3 shipping, so not worth it! And they won't let you cancel it even if it's not shipped yet.
I called them the second their business opened. Told the woman this was the worst experience I'd ever had with Joann online, from the very beginning when their system would not take the only credit card I ever use there, and the person who manually put in my order put in the wrong email so that I never got an order confirmation to be able to track it, then, the site said that the order did not exist when I used the number, then they cancel most of my order piecemeal-one glitch after another with their site and now, they were going to sent me one measly yard of fabric for $3 shipping. If I could cancel it, I would. I can get stuff at Walmart with much less hassle. I can order from Thousands of Bolts for more shipping but always high quality cottons for excellent prices, not the quilt shop prices that Joann charges for many of their fabrics.
So, they are supposedly taking off the shipping, sending me that one yard without charging shipping and said they can send me the quilt backs I ordered at the same cost I tried to buy them for with zero shipping when they are back in stock. I'll believe it when I see it, but if so, that is a satisfactory solution. Still, I am done with Joann online. You can never count on anything you order being available, never!
If I had not called to complain, they would have sent me that one yard with shipping. No way they'd have called me and given that to me without me ranting about the entire experience.
Monday I got an email that my 2 yards of quilt back was no longer available. Okay, irritating, but at least the 3 yards for my Buttercup quilt was still coming....until this morning, when I got yet another email that said my 3 yards of quilt back was also unavailable. That left one measly yard of fabric for $3.99 plus $3 shipping, so not worth it! And they won't let you cancel it even if it's not shipped yet.
I called them the second their business opened. Told the woman this was the worst experience I'd ever had with Joann online, from the very beginning when their system would not take the only credit card I ever use there, and the person who manually put in my order put in the wrong email so that I never got an order confirmation to be able to track it, then, the site said that the order did not exist when I used the number, then they cancel most of my order piecemeal-one glitch after another with their site and now, they were going to sent me one measly yard of fabric for $3 shipping. If I could cancel it, I would. I can get stuff at Walmart with much less hassle. I can order from Thousands of Bolts for more shipping but always high quality cottons for excellent prices, not the quilt shop prices that Joann charges for many of their fabrics.
So, they are supposedly taking off the shipping, sending me that one yard without charging shipping and said they can send me the quilt backs I ordered at the same cost I tried to buy them for with zero shipping when they are back in stock. I'll believe it when I see it, but if so, that is a satisfactory solution. Still, I am done with Joann online. You can never count on anything you order being available, never!
If I had not called to complain, they would have sent me that one yard with shipping. No way they'd have called me and given that to me without me ranting about the entire experience.
