You're right, it's just hard for me because I am NOT a confrontational person. It's also frustrating because she always wants me to call her but a. I can't understand her over the phone because she talks so fast and b. I can't hear well over the phone anyway.
This is the email I sent her, do you think this is fair?
"Hey -----, I hate to do this but I'd like to ask for a refund for the two chicks I got from you. They came to me sick and have never fully recovered. The blue cochin I have has labored breathing and clicking in his chest. He also has a strange looking face and his eyes aren't bright. The silkie is still sneezing and has sounds coming from its chest, doesn't eat well, and has stopped growing.
None of my other chicks have any problems at this point, so it's just the birds from you that are proving to be unthrifty. I normally wouldn't cause a fuss with this but $20 is a lot of money and these birds aren't going to be going into my flock due to their unthriftiness and I don't want to be the one to cull them.
I didn't call because it's hard for me to hear over the phone, so if you could reply with your thoughts and a way to proceed that would be great."
Edit: Got a reply and she was very apologetic. She'll be sending me my money in the mail.
I figured so, hopefully she will cut her losses as well and not treat them and re-sell them. I bet she never discussed the disease either which suggest that she knew.