Problem with changing password over on BYHs

[Sussex19]

I signed out of backyardherds, (which I don't normally do) and realized that I had forgotten my password.
Tried to reset it, and it comes up with this error

Something which makes it slightly more complicated, is that I have two different email addresses, and I can't remember which one I used; but I have tried both and get the same message with both.
Can anyone help?

 

[Nifty-Chicken]

To add an email address to your Gmail contacts from an email, you can do the following:

1. Open the email from the sender you want to add as a contact.
2. Hover your cursor over the sender's name at the top of the email.
3. Select Add to Contacts on the pop-up pane.

 

[casportpony]

@Nifty-Chicken, my casportpony email has not received anything from BYH since February 2nd.

 

[Kiki]

I haven't received an email from BYH since June 2022.

 

[casportpony]

I got one too!:

 

[Nifty-Chicken]

We made a slight change to some of our email/DNS settings, so hopefully that will help a bit.

View attachment 3557335

Thanks for posting that pic!

I'm wondering if that means that Gmail would have marked it as spam had you NOT put a filter in place?

If peeps can add [email protected] to their contacts in Gmail, and also mark all the emails as "not spam" that might help.

 

[casportpony]

To add an email address to your Gmail contacts from an email, you can do the following:

1. Open the email from the sender you want to add as a contact.
2. Hover your cursor over the sender's name at the top of the email.
3. Select Add to Contacts on the pop-up pane.

Added!

 

[casportpony]

I set up a new account their too and never got the email, though I can post from that account now.

 

[Kiki]

I set up a new account their too and never got the email, though I can post from that account now.

I can't.
Yahoo account:

Gmail account:

 

[casportpony]

On BYH, I just send my other account a conversation, so I should get an email for that.