Well, the birds were supposed to have arrived on a Friday. But the holiday was, I believe, on Saturday. So the shipment got delayed until Monday, although I was assured (by the Postal Service) that that would not happen. I agree, it was a screw up. But still, not the hatchery's fault. And they did make it right.Wait, what? A blizzard I understand, but there is no reason a holiday should have interfered with the well being of live animals. That is a major screw up.