When to offer a refund/replacement

[Hiimscott]

Hi guys, I've been breeding and selling chooks for 3 years now.

On Saturday a couple came and picked up 2 - 5 month old Silkies from me, today (Wednesday) they have sent me a message saying 1 has died.

I have not had a death here in about 6 months or have a had someone tell me this happened before.. it may have happened but they didn't tell me about it.
What would you all do in this situation?

 

[dawg53]

Personally, I'd refund the couple with another bird or refund half the money.
Next time this happens, request the dead bird be returned to you for a necropsy. Explain this when you sell birds. (You dont have to have a necropsy performed if you dont want to.)

 

[Egg Snatcher]

You dont have to refund them anything. Like any animal you buy you are taking a chance, it could die or thrive. They took the chance to purchase chickens and one died. If they had all died then Id refund the money or give them more birds.