Okay, before I call them, has anyone else on here had trouble with their door not opening in the mornings? So far mine hasn't opened on its own yet. The first day, I needed to leave home before sun up, so I pushed the button to manually open it. The second day, I went out at 5:30am to give them their breakfast treats and found the door still closed but the birds awake and wanting to get out of the coop, so I had to open it manually again. This morning I waited until 5:55am before I finally had to push the button. It was very light out, the sun already beginning to make its way over the horizon. I thought the door was supposed to open at the first hint of daylight...not wait until the sun was actually in the sky??? I was under the impression you could adjust the opening and closing times but when I read the programming page that came with the door, the only option for getting the door to open earlier ALSO makes the door close later. My birds are early to bed, early to rise. They put themselves to bed around 7:30pm each night but the door already doesn't close until after 8pm. I certainly wouldn't want it to stay open even later than that. I have to admit I'm more than just a bit disappointed.