Just received nine female welsummer day old chicks from backyard chicken hatchery -one was deadnext day and onetime following day-so three dead out of nine ordered - I have raised chickens for 15 years and never lost more than one chick in spring shipment-chicken in very warm room 80 degrees with heat lamp where they are and temp there 90 degrees -spoke with their customer service agent today about replacing three dead chicks -I ordered eight and they gave me one-they said that they would only give me credit and not replace two chicks with free shipping -Disappointed with customer service at backyard chicken hatchery -offering credit not enough for losing 1/3 of the new chicks shipped -they should offer to replace dead chicks with free shipping for better customer service- I have raised chickens for 15 years and probably did nothing wrong on my end- the other six chicks are strong and doing well