I had never ordered chicks before, but I could not pass up Cackle Hatchery's small order special, which allowed me to order only 10 bantams.....well, they sent me 11 and 8 ended up either DOA or died within hours of arriving. I called them and they were so friendly and helpful!! They asked me if I wanted a full refund or a reship and I asked them to reship. This time the mail kept them in the system for 4 days, so upon arrival, only 2 of the 15 they had sent me were alive, and only one survived. I called them again and they were very apologetic and told me they would call me back with an explanation, which they did, explaining that West Virginia had many more hubs than most states and that express shipping would probably be needed. They again offered a reship, but my heart was so broken that I told them no, and they gave me a FULL REFUND INCLUDING SHIPPING!!! The ladies I spoke to were so helpful and nice. I don't regret ordering from them one bit and would order again if the postal service in this state was better!! Cackle definitely gets an A+++++.
