I'm so sorry for your experience w/ GF. They have such a huge operation that I suppose info can get misdirected. I guess I have a soft spot for the kind of business they run so am inclined to think that their multiple personnel don't all have the expertise to answer all info correctly. All depends on the person we contact and how much info they're aware of during a call.
I've had great cust svc reps and I've had poor ones no matter what businesses I've contacted in the past. But I'm a tenacious bulldog when it comes to obtaining proper info even it means contacting a business more than one time. Happened to me this morning -- I called a business and no one answered and the recording said to contact them by leaving a message or emailing them. I emailed them w/ no response back. I contacted a third time leaving a detailed message and finally an hour later got a callback from a rep who put me on hold to find someone who could finally answer what I considered a simple question of whether they had in stock what I needed. I am of the belief that many cust svc reps just tell a customer what they want to hear rather than actually finding the right answer -- while other cust svc reps will go out of their way to give a customer the correct answer. As customers we've all been there, done that! Sometimes it takes multiple attempts to get the correct info we need.
Looks like you've been on BYC about as long as I have -- although I've had chickens long before joining BYC. Again, so sorry about your GF experience.
