Problems with James Marie Farms

[Oregonbeek]

Does anyone know what's happening at James Marie Farms? I was told by my contact there that he had some medical problems and now I haven't heard back from him in awhile.


I ordered some eggs from him and had a huge problem with my order. I posted about it here:

https://www.backyardchickens.com/t/...ickly-quail-eggs-wont-fit-into-my-quail-rails

And since then he has said he was going to send me a refund multiple times and then finally stopped contacting me.

I was wondering if anyone else had any problems recently with them or if anyone knew what their status was?

 

[James Marie]

I really don't have the time to answer your post but since I've had more than twenty calls about it here it goes....
First off...."Congratulations" on your first post .....take the time to read the wealth of knowledge this forum has to offer....I know I spent a long time talking to you last year when you made your first order with the farm that was cancelled....and spent over a half hour again on 3/16 explaining to you how to cross the 25 AM eggs and 25 Pharaoh eggs you ordered....I made sure to take the time to help you as I do for all people who call about Coturnix....I answer several hundred calls and emails a week...I carry three iPhones with me because I go though several battery cycles a day sometimes....I told you on 3/16 we were extremely booked but if you were willing I would try and work your order in between shipments and if a opening became available if a order was canceled for nonpayment ....I did tell you I would try and ship the last week of March or the first week in April....that was not possible and I informed you on one of the many calls you have made to the farm.....I told you as you stated I would ship your order on 4/30....I had shipped 273 boxes of eggs last week (23,000+eggs) on Mon.-Tues.-Wed. And had enough graded eggs to fill your order.....which I did fill and ship.....and texted a copy of receipt from the post office to you at 4:31 pm Thursday 4/30.....you did call on 5/1 but I didn't tell you something was wrong with my computer.....I don't use the office computer for correspondence due to having been hacked twice .....I only use the three iPhones I carry and a iPad....and had sent your text on Thursday afternoon....as you stated above....I didn't tell you your eggs were packed on Sunday...I told you I start packing on Sunday afternoon for Monday am shipments and ship once or twice a day as eggs are harvested graded and packed till Thursday afternoon .....sometimes even shipping on Friday if the customer request that day....the NPIP report form on the outside of the boxes shows your eggs were packed on the 29th (1030 pm)...and shipped on the 30th..you asked me when the eggs would arrive and I told you I didn't have that information in front of me because I was at home for a couple hours after having been at the farm for the past 5 days sleeping in the break room to get as many orders out as possible that week...I told you I though your order was scheduled for Sat. Delivery but to check the text pic I sent ......you thanked me and I told you if you needed to call me back.... The post office didn't delivery your eggs Saturday .....that is beyond my control....I have 21 boxes out of 273 shipped last week that didn't make it on time....I spent half a day with people who didn't get their eggs....some were suppose to be delivered Tuesday and as if today still no update on tracking or delivery ...that is not my fault like I told you....I did tell you as I told everybody else if they didn't get delivery or a 50% hatch rate on packages delivered I would replace the shipment at no charge....something I do every time the post office doesn't deliver on time or if a package is lost in transit.....as thousands and thousands if customers I've shipped to over the years know as I told you on your first call if you don't get at least a 50% hatch rate I'll replace eggs that didn't hatch if the customer covers shipping....I'm the only farm I know of in the USA that offers replacement eggs....in your case I told you today I would completely replace your order if you wanted even before you tried hatching them....I told you to call me tomorrow after your mail was delivered and we would make a decision....
You ended the call being satisfied with the offer and Thanked me....and now this post....

I've sold over a million hatching eggs in the last three years....I've shipped over 289,000 eggs since Jan. 1st and your shipping ticket is #3164....that's 3164 customers I've shipped eggs to so far this year....and only a handful have been late or had delayed delivery by the post office....over 60 boxes have been lost by the post office and I reshipped every box at my expense because I felt it was the right thing to do....just like I offered you....

Shipping hatching eggs is the least profitable thing we do at the farm....considering the thousands of dollars of eggs I give away every year to people- schools - universities I sometimes wonder why I do it .....and then I get a Thank you card like last month from a class of 5 th grade kids thanking me for the eggs and incubator I donated to their class or a box of Cheese from a customer in Wisconsin thanking me for working in his order even though I'm booked up for the next 6 weeks....

To the Thousands and Thousands of people who have ordered from James Marie Farms over the years it has been a pleasure to help you and willing to do it all over again....those who know me know the love I have for Coturnix and have devoted the rest of my life to the advancement of the breed....I have over 30 different colors and still looking to source and produce more colors to offer breeders and researchers across the US....

To the very short list of oeople who feel I fell short I extend my sincere apologies ...
I'm only human and never said I could walk on water .....

My mother and father always said " Help a hundred people and nobody ever takes the time to tell others - but upset one person and the world will hear about it"
I think this statement is more true than ever because people use social media to hide behind a made up name so nobody knows who they are.....

Again call me tomorrow if your eggs don't arrive and I'll work with you....

 

[Fat Daddy]

You undoubtedly went to JMF because you wanted the best eggs you could get..... Everyone else that wants the best eggs they can get goes to them too.... If you look at the traffic on this forum alone, there are hundreds a day that only read, dont even join. Just searching for the best eggs they can find....They contact him too... While I have never bought eggs from them, I know for fact that they sell 10000+ eggs a week....Not counting the pickling eggs that go straight to the picklers. When you think about most orders being 100 or less, most 50, thats alot of collecting, packing and addressing of boxes..... I also know for fact that this is no "hatchery".... This is a working bird farm... He has many breeds of chickens as well. One man and a part time girl. I also know for fact that he has given away more eggs as gifts than most folks produce in a lifetime... So how bout you quit throwing rocks and cool your jets for a while. I can assure you its not his goal to cheat you out of anything, nor could he retire on your check if he did.... So it makes no sense for him to intentionally delay your order.......

 

[James Marie]

Give me a call at farm phone # on website...that # is forwarded also to my personal phone...while I was out sick again this last few months I was not able to answer emails...phone calls and messages are the best way to reach me...
I'm back at farm working full time this week ....we are booked up till November on all types of Coturnix so we're not taking any new orders until then....
TY
JMF

 

[HunterH]

Last time I spoke to him he was shipping 90,000 eggs per month. I'm sure very few of us can imagine how busy he is and the volume of calls, emails, eggs, and packages that he goes through. He loves what he does. If you have a problem, call the number and speak to him and he will make it better. If you want some A&M and "Jumbo" Browns and can't stand to wait go get you some that are 9 oz as adults from Craigslist from Joe down the street. Or if you want the best eggs, give him a few weeks and communicate with him.

 

[ekalf33]

Way to stand up for yourself! I applaud the work you are doing and the way you are doing it. As a near future customer I am happy to see the kind of effort and dedication that you put into your business to help even the smaller orders. This tells more about your character and the standards that you hold yourself and company to then any thing else could.

 

[bigjohn752000]

ill second that fat daddy he is a great good hearted man!!!!

 

[whippet128]

Robbie is a good man. He has helped me out when everything is going wrong. He admits when it was his fault and more than fixes the problem. He is in a business where there are alot of things are out of his control ( weather, employees, post office, animals ect.) From my experience he is an awesome business man. He takes care of his customers very well. If people keep poking at him we could lose this great resource for quail. Not to many breeders as nice and honest as Robbie. Thanks for the great service you provide us with. More happy customers should speak up.
Oh ya I am the guy who sent him the cheese. He EARNED it.

 

[texan4ut]

Bought mine from him and no problems ordered 50 got 66 Thank you sir!

 

[lairdkid]

I remember reading this a while back thinking bummer. When it was revived i admit a frown set upon my face. Be within a short period of time there was a smile locked in !!! I have learned there are some customers that are never happy. I never planned to do business with James but after his reply t think i will place an order jest for the pleasure of doing business with a man of his caliber!