All good. Thank you so much for you help. They are two days overdue. If they don't hatch after another couple of days, I'm going to throw them out. Yeah I candled them and both were alive a week ago. I had no idea the machine stops turning as they are due to hatch. Perhaps I've killed them.
I've made sure the arm in the slot. The incubator is not a knockoff I'm sure. I'll have a look into the incubator warehouse absolutely.
Could very well be the case where its stopped because the eggs should have hatched by now. I have no faith they are still alive.
Recently I purchased a Janoel incubator. Was working great but not a single egg has yet hatched. I suspected the turning mechanism was not working so I marked the eggs and sure enough the eggs are still the same place. I checked to see if it worked they day I bought it home which it was working...